Custom Software & Healthcare
-65%
Patient Wait Times
COAM Clinical System
Custom healthcare web software featuring intelligent patient appointment scheduling, automated 2-way reminders via WhatsApp Business API, and encrypted electronic medical records.
Operational Challenge
Problem & Requirements
A high consultation cancellation and no-show rate (~35%) combined with continuous reception phone line congestion.
Engineering Solution
Architecture & Delivered Deliverables
We engineered a 2-way automated confirmation workflow via WhatsApp directly connected to specialist schedules in real time, drastically cutting no-shows and reception call loads.
Technology Stack & Engineering Entities
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